• 1. Introduction

    Welcome to Hair Raiser Tours. By booking a walking tour with us, you agree to be bound by the following terms and conditions. Please read them carefully.

    2. Booking and Payment

    2.1. All bookings are subject to availability and will be confirmed upon receipt of full payment.
    2.2. Payment must be made in full at the time of booking via our accepted payment methods.

    3. No Cancellation Policy

    3.1. All bookings are final. We do not offer cancellations, refunds, or rescheduling of tours.
    3.2. In the event that you are unable to attend a tour for any reason, you may transfer your booking to another individual. Please notify us in advance with the new participant’s details.

    4. Changes to Tours

    4.1. We reserve the right to modify or cancel tours due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or other operational reasons.
    4.2. In the unlikely event that we cancel a tour, participants will be offered an alternative date or a full refund.

    5. Participant Responsibilities

    5.1. Participants must ensure they are physically fit to undertake the walking tour.
    5.2. Participants are responsible for their own health and safety during the tour.
    5.3. Participants must adhere to the instructions and guidelines provided by the tour guide.

    6. Liability

    6.1. Hair Raiser Tours accepts no liability for any injuries, loss, or damage to personal property incurred during the tour.
    6.2. Participants are advised to have their own travel insurance.

    7. Personal Information

    7.1. We collect personal information for the purpose of processing bookings and providing our services.
    7.2. Personal information will be handled in accordance with our Privacy Policy.

    8. Governing Law

    These terms and conditions are governed by the laws of New Zealand/Otago, and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand/Otago.

    9. Contact Information

    If you have any questions or concerns regarding these terms and conditions, please contact us at ghost@hairriasertours.com

  • 1. Introduction

    Hair Raiser Tours ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

    2. Information We Collect

    2.1. Personal Information: When you book a tour, we collect personal information such as your name, email address, phone number, and payment details.
    2.2. Usage Data: We may collect information on how our website is accessed and used. This may include your IP address, browser type, pages visited, and other usage data.

    3. How We Use Your Information

    3.1. To process your bookings and payments.
    3.2. To provide you with information and updates regarding your tour.
    3.3. To improve our services and website.
    3.4. To communicate with you about promotional offers, if you have opted-in to receive such communications.

    4. Data Sharing and Disclosure

    4.1. We do not sell or rent your personal information to third parties. 4.2. We may share your information with third-party service providers who assist us in operating our business, such as payment processors and email service providers, under the condition that they adhere to similar privacy standards.
    4.3. We may disclose your information if required to do so by law or in response to valid requests by public authorities.

    5. Data Security

    5.1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
    5.2. While we strive to protect your personal information, we cannot guarantee its absolute security.

    6. Your Rights

    6.1. You have the right to access, correct, or delete your personal information held by us.
    6.2. You have the right to object to the processing of your personal information or request that we restrict the processing of your personal information.
    6.3. You have the right to data portability, which allows you to request a copy of your personal data in a structured, commonly used, and machine-readable format.

    7. Cookies

    7.1. We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand your preferences and improve our services.
    7.2. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

    8. Changes to This Privacy Policy

    8.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
    8.2. You are advised to review this Privacy Policy periodically for any changes.

    9. Contact Us

    If you have any questions about this Privacy Policy, please contact us at ghost@hairraisertours.com